SR Solutions · Products
Sona — the AI front desk.
Sona answers your phone line around the clock and finishes the whole job: booking, moving, cancelling, registering new patients, answering the questions your desk answers fifty times a week. Nobody has to be at the desk for any of it.
Sona is SR Solutions’ first product — the rest of this page is Sona, in detail
One call, start to finish, with nobody at the desk.
This is the actual sequence, not a summary of it. Elapsed time from the moment the phone is picked up.
It works inside your systems. It does not become them.
Sona never learns which calendar or patient system sits behind it, because it asks through an adapter. That is what makes it safe to point at a practice that already runs on something.
Your calendar stays your calendar
Availability is read live from the practice’s own calendar and bookings are written straight back into it, so what your staff sees on their screen is never a copy that drifted. Appointments booked by your receptionist or through online booking are covered by the same reminders and the same slot recovery.
Cal.com today · Google Calendar, Calendly and Acuity adapters built
Patient records stay where they are
We hold a pointer and a phone number, nothing clinical. Charts, history and notes stay in the system your clinicians already use, and Sona reads them through the same kind of adapter. There is no migration step and nothing to move back if you leave.
Our records today · Athena and Tebra adapters built
A cancellation starts a race, not a gap.
Most systems only recover the slots they booked themselves. Sona watches the whole clinic, whoever took the cancellation.
And a month of it, in numbers you can act on.
Owners get revenue, recovery and call performance. Front desk staff get the day, the messages and the escalations — and never see the money.
Demonstration figures — synthetic data from a test practice, at a $150 average appointment value
Built HIPAA-compliant, because a shortcut here ends a practice.
Every vendor that can touch patient information is under a signed business associate agreement, and the ones that cannot be are never given anything to touch.
Clinical detail never leaves covered ground
Voice, database and hosting all sit behind signed BAAs. The automation layer that moves work between them is passed identifiers and nothing else — it could not leak a patient record because it is never given one.
Escalations are read, not forwarded
When a caller needs a human, staff get a notification containing no patient information at all. The name, the number and the reason are readable only inside the signed-in dashboard.
Judgment stays with your staff
Sona hands off on clinical questions, on distress, and whenever a tool fails rather than guessing. No-shows are never marked by the clock — only a person at your desk can call one.
Read enough. Go and talk to it.
(347) 694-4534Sona is answering this line right now on a demonstration practice. Book yourself in, move the appointment, then cancel it and listen to how it handles that.
Put fifteen minutes on the calendar.
We will look at your actual week — which calls go unanswered, which chairs sit empty — and tell you honestly whether Sona is worth doing for your practice.